The small print, in plain English
Booking terms
How paying for your trip works, and what happens if your plans change. Your written quote always shows the exact amounts and dates for your trip.
Last updated: 25 October 2026
Paying for your trip
- Deposit: 25% of the tour price, due within 7 days of booking. We send the deposit invoice once we have checked that your hotels are free on your dates.
- Balance: due 30 days before you arrive.
- Booking close to arrival: if you book less than 45 days before you arrive, we ask for the full amount at once.
- How to pay: by bank transfer. Our bank details are on each invoice. Once you have paid, please email a copy of the transfer receipt to hello@srilankanstory.com.
If you need to cancel
Please tell us in writing; an email is fine. We count the days from the day your message reaches us (Sri Lanka time) to the day you were due to arrive. The charge is a share of the total tour price:
| When you cancel | What we charge |
|---|---|
| 60 or more days before arrival | We keep your deposit (25% of the tour price) |
| 30 to 59 days before arrival | 50% of the tour price |
| 15 to 29 days before arrival | 75% of the tour price |
| 14 days or less before arrival, or no-show | 100% of the tour price |
If you have already paid in full and cancel 60 or more days before arrival, we keep the 25% deposit and refund the rest.
Questions?
If anything here is unclear, ask before you book. Email hello@srilankanstory.com or use the enquiry form. You may also like our frequently asked questions.